With Salesforce’s Dreamforce fully in the books, we wanted to highlight the most interesting things we saw and share how we’re thinking about the new products for our clients.

To no one’s surprise, Agents & AI are still the big themes. However, this year things were actually more fleshed out, with cool demos and a clearer vision of what’s to come. While a lot of the “Agentic workflow” talk is still geared toward impressing Wall Street, the actual tooling is getting quite interesting.

With these new releases, some of the agents we have been building are finally working well, and the features rolling out in upcoming releases are very much worth looking into.

So with our healthy dose of skepticism applied, here are the big things we are excited about and think you should have on your radar:

Slack is the “Center of AI” Salesforce bought Slack for nearly $30B, so we aren’t surprised they are trying their best to make it central to the ecosystem. Parker Harris, the CTO of Slack, confirmed that they are “reengineering all of Salesforce to be Slack-first.”

Practically, this means they want Slack to be the interface for all things AI in your organization. Whether your team is engaging via agents to update Salesforce, talking to company-trained LLMs, or asking for reporting updates—all those conversations can take place in Slack. We are certainly on board with having one place to do the work rather than five different AI systems to log into.

They also released a few new features to make the environment more seamless:

• Salesforce Channels: This brings Slack conversations right onto Salesforce record pages and pushes more Salesforce functionality directly into Slack channels.
• Rebuilt Slackbot: Touted as “your personalized AI companion,” this goes GA in 2026.
• Channel Expert Agent: Designed to pull answers from all your company data, relieving you from digging through documents, old channels, or buried data.

Revenue Cloud is now “Agentforce Revenue Management” In a shock to no one, Salesforce has changed the names of its products. Again.

Quips aside, Salesforce did add plenty of interesting features and agents to Revenue Cloud. Some of the cooler new offerings are:

• Quoting Agent & Deal Agent: Two new agents to help sales teams create quotes faster and assist in pipeline management.
• Price Propagation: Available Feb ‘26, this allows for locking in future revenue with scheduled uplifts.
• Tableau Next for Revenue Management: Comes with some slick dashboards and 100 Revenue KPIs out of the box.

Agent Interaction is Coming to Voice This one might be a little further out, but there was a very impressive demo of Agentforce Voice which is now generally available (we are still testing it internally).

This is a life-like, AI-powered voice system for IVR on the Salesforce platform. It integrates with major telephony providers like Amazon Connect, Five9, NICE, and Vonage. It likely needs a few releases to mature, but it looks like an excellent way to eventually augment your customer service team.

This is just the tip of the iceberg regarding Dreamforce announcements. We are always happy to chat about these updates or anything else you may have heard. Please do not hesitate to reach out if you have any questions!